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SHRUUMZ accepts eligible return requests made within 30 calendar days after the order is delivered.
To be eligible for a standard return, the product must be unopened, unused, and in its original packaging, with all parts, labels, and accessories included.
Opening, using, or altering an item may make it ineligible for a change-of-mind return.
Before shipping anything back, email sales@shruumz.com with your order number, item(s) you wish to return, and the reason for the return.
SHRUUMZ will review your request and, if approved, provide return instructions and the correct return address.
Do not send a return without authorization.
For standard returns, including a change of mind or an incorrect size or color selected at checkout, the customer is responsible for return shipping costs.
We recommend using a trackable shipping method. SHRUUMZ is not responsible for return packages lost before they are received.
Fulfillment Issues
If SHRUUMZ sent the wrong product, size, or color, or omitted an item from your order, contact us with your order number and photos.
When we confirm an SHRUUMZ fulfillment error, we will cover or arrange reasonable return shipping and work to correct the order.
Please inspect your package on arrival.
If merchandise arrives damaged, defective, or incorrect, contact sales@shruumz.com promptly with photographs of the item, packaging, and shipping label.
We will review the issue and offer an appropriate solution, consistent with applicable law.
The unopened-product condition for ordinary returns does not waive any legal rights relating to faulty or misdescribed products.
After we receive and inspect an authorized return, we will notify you of the return decision.
Approved refunds are credited to the original payment method. Your financial institution determines when the credit appears.
Original outbound shipping charges are ordinarily nonrefundable for standard returns, except in cases of our error or where required by law.
Customized, personalized, made-to-order, or specially produced items are generally not returnable for a change of mind unless SHRUUMZ agrees otherwise.
Gift cards, if offered, are nonreturnable where permitted by law.
Nothing in this policy limits rights that cannot legally be excluded.
For questions regarding returns, refunds, or order issues, please contact us.
Email: sales@shruumz.com
Website: shruumz.com
Please include your order number so we can assist you.
